{"status":true,"business_name":"Starbucks George Street","average_rating":3.70000000000000017763568394002504646778106689453125,"total_reviews":1469,"reviews":[{"author":"A Player","rating":4,"text":"Seems like a very popular place to stop off for a catch up or a caffeine fix. The team were friendly and it didn't take long to get our coffees. Good range if you are looking for a quick bite as well. Lots of seating, it was good to sit outside and watch the world go by while sipping on a good cup.","profile_photo":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjV1aCou4rPsATTpAn_EWY8LdZWt4k56mxtk3yAJZcWnqR1iRjga=s128-c0x00000000-cc-rp-mo-ba5","review_date":"December 31, 2025","time_ago":"6 months ago"},{"author":"Paula Costa P\u00e9rez","rating":1,"text":"Rude staff\n\nI ordered an iced matcha with oat milk and vanilla. The guy at the register told me that vanilla was included and asked if I wanted extra. I said no.\nBefore the person making the drinks started preparing it, I went over to ask if it did include vanilla, because I know the Starbucks recipe has sugar but not vanilla. The girl, named Margarita, told me no, that vanilla was an extra and had to be paid for. I told her I had no problem paying for it, but that the guy at the register had told me something different. She then started saying it was my mistake and began to argue, even though I repeatedly told her that I didn\u2019t mind paying for it, but that he was the one who had made the mistake on my order.\nI also ordered an egg roll and wanted the first one that was displayed in the case, because the one behind it looked like the cheese was very dry, probably from having been out for too many hours. She told me she couldn\u2019t give it to me because it was the new one. In the end, she did give me the one I wanted.\nAt no point did they apologize or respond in a polite manner.\nVery unpleasant treatment towards the customer, and I would never return to this establishment.","profile_photo":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocLJGPdCg_eMEyH-l6yzOhhSPBziah9kce9H5PPywnDcFwPODQ=s128-c0x00000000-cc-rp-mo","review_date":"January 23, 2026","time_ago":"5 months ago"},{"author":"Tina","rating":5,"text":"Every time I come to Sydney, I visit this Starbucks because one of your team members, I believe his name is Samuel, is always incredibly friendly and welcoming. Out of all the staff I\u2019ve been served by, he consistently has the most positive demeanour. I just wanted to recognise his excellent customer service, he truly makes the experience better. \ud83d\ude0a","profile_photo":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocLqSJZ3qMWzq7h4ZgOsLJ559Ly8u0SxQQ7gNbzfccD8zrNNgA=s128-c0x00000000-cc-rp-mo","review_date":"February 18, 2026","time_ago":"4 months ago"},{"author":"Arlene Bisco","rating":1,"text":"The coffee and pastries were great, and the ambiance was nice. Most staff were friendly, but one was quite rude. I asked for cutlery, and he told me to ask someone else instead of helping. Good service should include assisting customers, especially when others are busy.","profile_photo":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjU_tTvzZ6l07Cw8ctw4JkCYpKlzg5WXs0viPmUeq0_TVAl4uX1y=s128-c0x00000000-cc-rp-mo","review_date":"June 2, 2025","time_ago":"over a year ago"},{"author":"Charlie James Rose","rating":1,"text":"I ordered my breakie online and waited 50 minutes in-store, but my order was still not ready.\n\nWhen I asked a male staff member, he dismissively told me the item was \u201cnot available,\u201d without offering any explanation, apology, alternative, or refund. His attitude felt rude and condescending, including eye-rolling, which was very unprofessional.\n\nLater, a female manager (wearing black-framed glasses) told me to leave the store and said refunds could only be handled through customer support, not in-store. There was no attempt to resolve the issue or take responsibility.\n\nThis was an absurd and frustrating experience. If an item is out of stock, customers should be informed promptly and offered a refund or replacement \u2014 not ignored or treated poorly.\n\nI tried filing a complaint afterward, but Starbucks\u2019 online complaint system feels ineffective and uninterested in real customer service. Experiences like this explain why staff feel unaccountable.\n\nI won\u2019t be returning to this location","profile_photo":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjVuBWKYFekGLqOxj1hA7Uu5tOClxnbByTPiFBgmNYj4Yc6jrYU=s128-c0x00000000-cc-rp-mo","review_date":"January 29, 2026","time_ago":"5 months ago"}]}